This story has received a lot of press coverage, including:

• Fox TV Affiliates, 10-27-2005
• Boston Globe, Bruce Mohl, 11-06-2005
• Seattle Times, Jolayne Houtz and Emily Heffter, 11-08-2005
• Network World Magazine, Paul McNamara, 11-14-2005
• MSNBC, Tucker Carlson, 11-15-2005
• Wall Street Journal, Loretta Chao, 11-22-2005
• NPR Morning Edition, Steve Inskeep, 11-23-2005
• ABC World News Tonight, John Berman, 11-23-2005
• The Guardian, Julian Borger, 11-24-2005
• Slashdot, CmdrTaco, 11-24-2005
• Kiplinger's, Cameron Huddleston, 11-28-2005
• Mail on Sunday, Pravina Patel, 12-04-2005
• People Magazine, Tom Duffy, 12-05-2005
• BBC Radio, Will Yates, 12-05-2005
• ComputerWorld.com, Robert Mitchell, 12-06-2005
• Today Show, 12-08-2005
• CNN.com, Jacki Schechner, 12-09-2005
• Fox and Friends, Karen, Julian, Page, 12-10-2005
• India Times, Mukul Sharma, 12-10-2005
• WABC-TV NY, Tappy Phillips, 12-12-2005
• NBC Nightly News, Christopher Scholl, 12-14-2005
• CBS Early Show, Susan Koeppen, 12-28-2005
• Money Magazine, Ellen McGirt and Janet Paskin, 01-01-2006
• Five O'Clock Show, Richard Hammond, 01-09-2006
• Newsweek, Hilary Shenfield, 01-20-2006
• Yahoo News, Mark Long, 01-20-2006
• Inc. Magazine, Max Chafkin, 01-23-2006
• CNN Headline News, Stephanie Todd, 01-24-2006

Updated Tue, 24-Jan-2006 21:26 CST

See also a Google search: web, news.

I also get over one hundred emails a day from consumers, many like these. :)

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The IVR Cheat Sheet™ is Copyright 2006 by Paul English.