Tuesday, March 22

LinkSys has the best support of any technology company I have ever used. First, they have great software which you can easily use yourself to automatically program your router and network. Second, when you call them, they answer the phone quickly. Third, their support appears to be free even long after you have purchased their products. Fourth, their routers have remote management capability, so the support rep can debug and fix your router quickly. Fifth, their support reps are incredibly polite and efficient. I will never buy anything other than Linksys. This is a very different experience you get when compared to Dell, for example. Although I purchased next day onsite support from Dell, they first made me spend several hours trying to debug the problem over the phone with their support team, before they agreed with my analysis and agreed to send out a technician to replace a bad hard drive.
7:42 AM; digg

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